Goto Section: 76.1618 | 76.1620 | Table of Contents
Revised as of September 1, 2021
Goto Year:2020 |
§ 76.1619 Information on subscriber bills.
(a) Effective July 1, 1993, bills must be clear, concise and
understandable. Bills must be fully itemized, with itemizations
including, but not limited to, basic and premium service charges and
equipment charges. Bills will also clearly delineate all activity
during the billing period, including optional charges, rebates and
(b) In case of a billing dispute, the cable operator must respond to a
written complaint from a subscriber within 30 days. The required
response may be delivered by email, if the consumer used email to make
the request or complaint directly to the cable operator, or if the
consumer specifies email as the preferred delivery method in the
request or complaint.
(c) A cable franchise authority may enforce the customer service
standards set forth in this section against cable operators. The
franchise authority must provide affected cable operators 90 days
written notice of its intent to enforce standards.
[ 65 FR 53617 , Sept. 5, 2000, as amended at 83 FR 66158 , Dec. 26, 2018]
Goto Section: 76.1618 | 76.1620
Goto Year: 2020 |
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