Goto Section: 76.1602 | 76.1604 | Table of Contents
Revised as of October 20, 2020
Goto Year:2020 |
§ 76.1603 Customer service—rate and service changes.
(a) A cable franchise authority may enforce the customer service
standards set forth in paragraph (b) of this section against cable
operators. The franchise authority must provide affected cable
operators 90 days written notice of its intent to enforce standards.
(b) Customers will be notified of any changes in rates, programming
services or channel positions as soon as possible in writing. Notice
must be given to subscribers a minimum of thirty (30) days in advance
of such changes if the change is within the control of the cable
operator. In addition, the cable operator shall notify subscribers 30
days in advance of any significant changes in the other information
required by § 76.1602.
(c) In addition to the requirement of paragraph (b) of this section
regarding advance notification to customers of any changes in rates,
programming services or channel positions, cable systems shall give 30
days written notice to both subscribers and local franchising
authorities before implementing any rate or service change. Such notice
shall state the precise amount of any rate change and briefly explain
in readily understandable fashion the cause of the rate change (e.g.,
inflation, change in external costs or the addition/deletion of
channels). When the change involves the addition or deletion of
channels, each channel added or deleted must be separately identified.
For purposes of the carriage of digital broadcast signals, the operator
need only identify for subscribers, the television signal added and not
whether that signal may be multiplexed during certain dayparts.
(d) A cable operator shall provide written notice to a subscriber of
any increase in the price to be charged for the basic service tier or
associated equipment at least 30 days before any proposed increase is
effective. If the equipment is provided to the consumer without charge
pursuant to § 76.630, the cable operator shall provide written notice to
the subscriber no more than 60 days before the increase is effective.
The notice should include the price to be charged, and the date that
the new charge will be effective, and the name and address of the local
(e) To the extent the operator is required to provide notice of service
and rate changes to subscribers, the operator may provide such notice
using any reasonable written means at its sole discretion.
(f) Notwithstanding any other provision of part 76 of this chapter, a
cable operator shall not be required to provide prior notice of any
rate change that is the result of a regulatory fee, franchise fee, or
any other fee, tax, assessment, or charge of any kind imposed by any
Federal agency, State, or franchising authority on the transaction
between the operator and the subscriber.
Note 1 to § 76.1603: Section 624(h) of the Communications Act, 47 U.S.C.
544(h), contains additional notification requirements which a
franchising authority may enforce.
Note 2 to § 76.1603: Section 624(d)(3) of the Communications Act, 47
U.S.C. 544(d)(3), contains additional notification provisions
pertaining to cable operators who offer a premium channel without
charge to cable subscribers who do not subscribe to such premium
Note 3 to § 76.1603: Section 631 of the Communications Act, 47 U.S.C.
551, contains additional notification requirements pertaining to the
protection of subscriber privacy.
[ 65 FR 53617 , Sept. 5, 2000, as amended at 66 FR 16554 , Mar. 26, 2001;
77 FR 67302 , Dec. 10, 2012]
Goto Section: 76.1602 | 76.1604
Goto Year: 2020 |
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