Goto Section: 76.1602 | 76.1604 | Table of Contents
Revised as of July 30, 2021
Goto Year:2020 |
§ 76.1603 Customer service—rate and service changes.
(a) A cable franchise authority may enforce the customer service
standards set forth in paragraph (b) of this section against cable
operators. The franchise authority must provide affected cable
operators 90 days written notice of its intent to enforce standards.
(b) Cable operators shall provide written notice to subscribers of any
changes in rates or services. Notice shall be provided to subscribers
at least 30 days in advance of the change, unless the change results
from circumstances outside of the cable operator's control (including
failed retransmission consent or program carriage negotiations during
the last 30 days of a contract), in which case notice shall be provided
as soon as possible using any reasonable written means at the
operator's sole discretion, including Channel Slates. Notice of rate
changes shall include the precise amount of the rate change and explain
the reason for the change in readily understandable terms. Notice of
changes involving the addition or deletion of channels shall
individually identify each channel affected.
(c) A cable operator not subject to effective competition shall provide
30 days' advance notice to its local franchising authority of any
increase proposed in the price to be charged for the basic service
(d) Notwithstanding any other provision of part 76 of this chapter, a
cable operator shall not be required to provide prior notice of any
rate change that is the result of a regulatory fee, franchise fee, or
any other fee, tax, assessment, or charge of any kind imposed by any
Federal agency, State, or franchising authority on the transaction
between the operator and the subscriber.
Note 1 to § 76.1603: Section 624(h) of the Communications Act, 47 U.S.C.
544(h), contains additional notification requirements which a
franchising authority may enforce.
Note 2 to § 76.1603: Section 624(d)(3) of the Communications Act, 47
U.S.C. 544(d)(3), contains additional notification provisions
pertaining to cable operators who offer a premium channel without
charge to cable subscribers who do not subscribe to such premium
Note 3 to § 76.1603: Section 631 of the Communications Act, 47 U.S.C.
551, contains additional notification requirements pertaining to the
protection of subscriber privacy.
[ 65 FR 53617 , Sept. 5, 2000, as amended at 66 FR 16554 , Mar. 26, 2001;
77 FR 67302 , Dec. 10, 2012; 85 FR 71854 , Nov. 12, 2020]
Goto Section: 76.1602 | 76.1604
Goto Year: 2020 |
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