§  54.1609   De-enrollment from the Emergency Broadband Benefit Program.

   (a) De-enrollment generally. If a participating provider has a
   reasonable basis to believe that an Emergency Broadband Benefit Program
   subscriber does not meet or no longer meets the criteria to be
   considered an eligible household under 47 CFR 54.1605, the
   participating provider must notify the subscriber of impending
   termination of his or her Emergency Broadband Benefit discount.
   Notification of impending termination must be sent in writing separate
   from the subscriber's monthly bill, if one is provided, and must be
   written in clear, easily understood language. The participating
   provider must allow a subscriber 30 days following the date of the
   impending termination letter to demonstrate continued eligibility. A
   subscriber making such a demonstration must present proof of continued
   eligibility to the National Verifier or the participating provider
   consistent with the participating provider's approved alternative
   verification process. A participating provider must de-enroll any
   subscriber who fails to demonstrate eligibility within five business
   days after the expiration of the subscriber's deadline to respond.

   (b) De-enrollment for duplicative support. Notwithstanding paragraph
   (a) of this section, upon notification by the Administrator to any
   participating provider that a subscriber is receiving the Emergency
   Broadband Benefit discount from another participating provider, or that
   more than one member of a subscriber's household is receiving the
   Emergency Broadband Benefit discount and that the subscriber should be
   de-enrolled from participation in that provider's Emergency Broadband
   Benefit program, the participating provider must de-enroll the
   subscriber from participation in that provider's Emergency Broadband
   Benefit discount within five business days. A participating provider
   shall not claim any de-enrolled subscriber for Emergency Broadband
   Benefit reimbursement following the date of that subscriber's
   de-enrollment.

   (c) De-enrollment requested by subscriber. If a participating provider
   receives a request from a subscriber to de-enroll, it must de-enroll
   the subscriber within two business days after the request.