Goto Section: 1.716 | 1.718 | Table of Contents
Revised as of September 1, 2021
Goto Year:2020 |
§ 1.717 Procedure.
The Commission will forward informal complaints to the appropriate
carrier for investigation and may set a due date for the carrier to
provide a written response to the informal complaint to the Commission,
with a copy to the complainant. The response will advise the Commission
of the carrier's satisfaction of the complaint or of its refusal or
inability to do so. Where there are clear indications from the
carrier's response or from other communications with the parties that
the complaint has been satisfied, the Commission may, in its
discretion, consider a complaint proceeding to be closed. In all other
cases, the Commission will notify the complainant that if the
complainant is not satisfied by the carrier's response, or if the
carrier has failed to submit a response by the due date, the
complainant may file a formal complaint in accordance with § 1.721.
[ 83 FR 44831 , Sept. 4, 2018]
Goto Section: 1.716 | 1.718
Goto Year: 2020 |
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