Goto Section: 9.3 | 9.7 | Table of Contents
Revised as of October 1, 2019
Goto Year:2018 |
§ 9.5 E911 Service.
(a) Scope of Section. The following requirements are only applicable to
providers of interconnected VoIP services. Further, the following
requirements apply only to 911 calls placed by users whose Registered
Location is in a geographic area served by a Wireline E911 Network
(which, as defined in § 9.3, includes a selective router).
(b) E911 Service. As of November 28, 2005:
(1) Interconnected VoIP service providers must, as a condition of
providing service to a consumer, provide that consumer with E911
service as described in this section;
(2) Interconnected VoIP service providers must transmit all 911 calls,
as well as ANI and the caller's Registered Location for each call, to
the PSAP, designated statewide default answering point, or appropriate
local emergency authority that serves the caller's Registered Location
and that has been designated for telecommunications carriers pursuant
to § 64.3001 of this chapter, provided that “all 911 calls” is defined
as “any voice communication initiated by an interconnected VoIP user
(3) All 911 calls must be routed through the use of ANI and, if
necessary, pseudo-ANI, via the dedicated Wireline E911 Network; and
(4) The Registered Location must be available to the appropriate PSAP,
designated statewide default answering point, or appropriate local
emergency authority from or through the appropriate automatic location
information (ALI) database.
(c) Service Level Obligation. Notwithstanding the provisions in
paragraph (b) of this section, if a PSAP, designated statewide default
answering point, or appropriate local emergency authority is not
capable of receiving and processing either ANI or location information,
an interconnected VoIP service provider need not provide such ANI or
location information; however, nothing in this paragraph affects the
obligation under paragraph (b) of this section of an interconnected
VoIP service provider to transmit via the Wireline E911 Network all 911
calls to the PSAP, designated statewide default answering point, or
appropriate local emergency authority that serves the caller's
Registered Location and that has been designated for telecommunications
carriers pursuant to § 64.3001 of this chapter.
(d) Registered Location Requirement. As of November 28, 2005,
interconnected VoIP service providers must:
(1) Obtain from each customer, prior to the initiation of service, the
physical location at which the service will first be utilized; and
(2) Provide their end users one or more methods of updating their
Registered Location, including at least one option that requires use
only of the CPE necessary to access the interconnected VoIP service.
Any method utilized must allow an end user to update the Registered
Location at will and in a timely manner.
(e) Customer Notification. Each interconnected VoIP service provider
(1) Specifically advise every subscriber, both new and existing,
prominently and in plain language, of the circumstances under which
E911 service may not be available through the interconnected VoIP
service or may be in some way limited by comparison to traditional E911
service. Such circumstances include, but are not limited to, relocation
of the end user's IP-compatible CPE, use by the end user of a
non-native telephone number, broadband connection failure, loss of
electrical power, and delays that may occur in making a Registered
Location available in or through the ALI database;
(2) Obtain and keep a record of affirmative acknowledgement by every
subscriber, both new and existing, of having received and understood
the advisory described in paragraph (e)(1) of this section; and
(3) Distribute to its existing subscribers warning stickers or other
appropriate labels warning subscribers if E911 service may be limited
or not available and instructing the subscriber to place them on or
near the equipment used in conjunction with the interconnected VoIP
service. Each interconnected VoIP provider shall distribute such
warning stickers or other appropriate labels to each new subscriber
prior to the initiation of that subscriber's service.
(f) Compliance Letter. All interconnected VoIP providers must submit a
letter to the Commission detailing their compliance with this section
no later than November 28, 2005.
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Goto Section: 9.3 | 9.7
Goto Year: 2018 |
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