§ 64.613   Numbering directory for Internet-based TRS users.

   (a) TRS Numbering Directory. (1) The TRS Numbering Directory shall
   contain records mapping the geographically appropriate NANP telephone
   number of each Registered internet-based TRS User, registered
   enterprise videophone, registered public videophone, direct video
   customer support center, and hearing point-to-point video user to a
   unique Uniform Resource Identifier (URI).

   (2) For each record associated with a geographically appropriate NANP
   telephone number for a registered VRS user, enterprise videophone,
   public videophone, direct video customer support center, or hearing
   point-to-point video user, the URI shall contain a server domain name
   or the IP address of the user's device. For each record associated with
   an IP Relay user's geographically appropriate NANP telephone number,
   the URI shall contain the user's user name and domain name that can be
   subsequently resolved to reach the user.

   (3) Within one year after the effective date of this Order,
   Internet-based TRS providers must ensure that a user's toll free number
   that is associated with a geographically appropriate NANP number will
   be associated with the same URI as that geographically appropriate NANP
   telephone number.

   (4) Only the TRS Numbering Administrator, internet-based TRS providers,
   and Qualified Direct Video Entities may access the TRS Numbering
   Directory.

   (5) VRS providers shall route all calls placed to NANP numbers entered
   in the TRS Numbering Directory in accordance with the associated
   routing information, except that a call placed by a registered VRS user
   to a NANP number that is capable of receiving either voice or video
   calls may be handled and routed as a VRS call if the caller
   affirmatively so requests.

   (b) Administration—(1) Neutrality. (i) The TRS Numbering Administrator
   shall be a non-governmental entity that is impartial and not an
   affiliate of any Internet-based TRS provider.

   (ii) Neither the TRS Numbering Administrator nor any affiliate may
   issue a majority of its debt to, nor derive a majority of its revenues
   from, any Internet-based TRS provider.

   (iii) Nor may the TRS Numbering Administrator nor any affiliate be
   unduly influenced, as determined by the North American Numbering
   Council, by parties with a vested interest in the outcome of
   TRS-related numbering administration and activities.

   (iv) Any subcontractor that performs any function of the TRS Numbering
   Administrator must also meet these neutrality criteria.

   (2) Terms of Administration. The TRS Numbering Administrator shall
   administer the TRS Numbering Directory pursuant to the terms of its
   contract.

   (3) Compensation. The TRS Fund, as defined by 47 CFR 64.604(a)(5)(iii),
   may compensate the TRS Numbering Administrator for the reasonable costs
   of administration pursuant to the terms of its contract.

   (c) Direct video customer support—(1) Registration. Any person seeking
   to access the TRS Numbering Directory as a Qualified Direct Video
   Entity shall submit an application to the Commission addressed to the
   Federal Communications Commission, Chief, Consumer and Governmental
   Affairs Bureau and captioned “Direct Video Numbering Directory Access
   Application.” The application shall include:

   (i) The applicant's name, address, telephone number, and email address;

   (ii) A description of the service to be provided;

   (iii) An acknowledgment that the authorization granted under this
   paragraph (c) is subject to compliance with applicable Commission
   rules;

   (iv) Contact information for personnel responsible for addressing
   issues relating to such compliance; and

   (v) Certification that the applicant's description of service meets the
   definition of direct video customer support and that the information
   provided is accurate and complete.

   (2) Commission authorization. The Commission shall approve an
   application for a Qualified Direct Video Entity to have access to the
   TRS Numbering Directory if the applicant demonstrates, through its
   responses to each of the requests for information in paragraph (c)(1)
   of this section and any additional information requested by the
   Commission, that the applicant has a legitimate need for such access
   and is aware of its regulatory obligations.

   (3) Termination of authorization. Authorization to access the TRS
   Numbering Directory shall terminate:

   (i) If a Qualified Direct Video Entity relinquishes its authorization
   by notifying the Commission;

   (ii) Automatically if one year elapses with no call-routing queries
   received regarding any of the Qualified Direct Video Entity's NANP
   telephone numbers; or

   (iii) If the Commission determines, after notice to the entity and an
   opportunity for the entity to contest the proposed termination, that
   the entity is no longer qualified as described in its application, has
   materially misrepresented information to the Commission, the TRS
   Numbering administrator, or the TRS User Registration Database
   administrator, has failed to provide required information in the format
   requested, or has violated an applicable Commission rule or order or a
   requirement imposed by authority of the TRS Numbering administrator or
   the TRS User Registration Database administrator. Following the
   termination of an authorization, the TRS Numbering administrator shall
   remove the previously authorized entity's telephone numbers from the
   TRS Numbering Directory.

   (4) Notification of material change. A Qualified Direct Video Entity
   that is granted access to the TRS Numbering Directory shall notify the
   Commission within 60 days of any material changes to information
   provided in its application.

   (5) Qualified Direct Video Entities' obligations. A Qualified Direct
   Video Entity shall comply with all relevant rules and obligations
   applicable to VRS providers' access to the TRS Numbering Directory and
   the use of numbers provisioned in the TRS Numbering Directory,
   including, but not limited to:

   (i) Provisioning and maintaining current routing information in the TRS
   Numbering Directory for each NANP telephone number that it enters in
   such directory;

   (ii) Being able to make point-to-point calls and receive point-to-point
   or VRS calls from any VRS user in accordance with all interoperability
   standards applicable to VRS providers, including, but not limited to,
   the relevant technical standards specified in § 64.621(b);

   (iii) Protecting customer proprietary network information of any VRS
   user obtained in accordance with § § 64.5101 through 64.5111 (TRS
   Customer Proprietary Network Information);

   (iv) Following TRS Numbering Directory access procedures and performing
   related administrative functions as directed by the TRS Numbering
   administrator in consultation with the Managing Director and the Chief,
   Consumer and Governmental Affairs Bureau; and

   (v) Adhering to all other applicable standards pertaining to privacy,
   security, and reliability.

   (6) Call transfer capability. A Qualified Direct Video Entity shall
   ensure that each customer support center is able to initiate a call
   transfer that converts a point-to-point video call into a VRS call, in
   the event that a VRS user communicating with a direct video customer
   agent needs to be transferred to a hearing person while the call is in
   progress. No later than December 6, 2019, each VRS provider shall be
   capable of activating an effective call transfer procedure within 60
   days after receiving a request to do so from a Qualified Direct Video
   Entity.

   (7) TRS User Registration Database. For each direct video number to be
   entered into the TRS Numbering Directory, unless otherwise instructed
   by the TRS User Registration Database administrator, a Qualified Direct
   Video Entity must create an equivalent entry in the TRS User
   Registration Database by providing:

   (i) The Qualified Direct Video Entity's name;

   (ii) The date that the Qualified Direct Video Entity was approved for
   TRS Numbering Directory access;

   (iii) The name of the end-user customer support center (if different
   from the Qualified Direct Video Entity);

   (iv) Contact information for the end-user customer support call
   center(s); and

   (v) Other information reasonably requested by the TRS User Registration
   Database administrator.

   [ 73 FR 41296 , July 18, 2008, as amended at  76 FR 59577 , Sept. 27, 2011;
    82 FR 17764 , Apr. 13, 2017;  82 FR 39683 , Aug. 22, 2017;  84 FR 26371 ,
   June 6, 2019]

   Effective Date Note: At  84 FR 26371 , June 6, 2019, § 64.613 was amended
   by revising paragraphs (a)(1),(2),(4) and adding paragraphs (a)(5) and
   (c). These paragraphs contain information collection and recordkeeping
   requirements and will not become effective until approval has been
   given by the Office of Management and Budget.

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