Goto Section: 64.2111 | 64.2115 | Table of Contents
Revised as of April 23, 2019
Goto Year:2018 |
§ 64.2113 Covered provider point of contact.
Covered providers shall make publicly available contact information for
the receipt and handling of rural call completion issues. Covered
providers must designate a telephone number and email address for the
express purpose of receiving and responding to any rural call
completion issues. Covered providers shall include this information on
their websites, and the required contact information must be easy to
find and use. Covered providers shall keep this information current and
update it to reflect any changes within ten (10) business days. Covered
providers shall ensure that any staff reachable through this contact
information has the technical capability to promptly respond to and
address rural call completion issues. Covered providers must respond to
communications regarding rural call completion issues via the contact
information required under this rule as soon as reasonably practicable
and, under ordinary circumstances, within a single business day.
[ 83 FR 21738 , May 10, 2018]
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Goto Section: 64.2111 | 64.2115
Goto Year: 2018 |
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