Goto Section: 76.1618 | 76.1620 | Table of Contents
Revised as of October 1, 2014
Goto Year:2013 |
§ 76.1619 Information on subscriber bills.
(a) Effective July 1, 1993, bills must be clear, concise and
understandable. Bills must be fully itemized, with itemizations
including, but not limited to, basic and premium service charges and
equipment charges. Bills will also clearly delineate all activity
during the billing period, including optional charges, rebates and
(b) In case of a billing dispute, the cable operator must respond to a
written complaint from a subscriber within 30 days.
(c) A cable franchise authority may enforce the customer service
standards set forth in this section against cable operators. The
franchise authority must provide affected cable operators 90 days
written notice of its intent to enforce standards.
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Goto Section: 76.1618 | 76.1620
Goto Year: 2013 |
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