FCC 32.6623 Revised as of December 4, 2012
Goto Year:2011 |
§ 32.6623 Customer services.
(a) This account shall include costs incurred in establishing and
servicing customer accounts. This includes:
(1) Initiating customer service orders and records;
(2) Maintaining and billing customer accounts;
(3) Collecting and investigating customer accounts, including
collecting revenues, reporting receipts, administering collection
treatment, and handling contacts with customers regarding adjustments
(4) Collecting and reporting pay station receipts; and
(5) Instructing customers in the use of products and services.
(b) This account shall also include amounts paid by interexchange
carriers or other exchange carriers to another exchange carrier for
billing and collection services. Subsidiary record categories shall be
maintained in order that the entity may separately report interstate
and intrastate amounts. Such subsidiary record categories shall be
reported as required by part 43 of this Commission's rules and
[ 69 FR 44608 , July 27, 2004]
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